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Hina Hina Nadeem
Assistant Manager Customer Service
M&P Express And Logistics - Islamabad, Pakistan
Experience
Assistant Manager Customer Service
M&P Express And Logistics
Jun 2018
- Jul 2021
| Islamabad, Pakistan
Lead team of CS 9 agents Floor management KPI & SOP followed
CSE
M & P courier logistics
Jun 2018
- Apr 2019
| Islamabad, Pakistan
Education
Quaid-i-Azam University
Bachelors,
Bachelors in Arts,
B.A
Applied Psychology, Sociology
2018
Skills
Expert
Advising Clients
Intermediate
Analytical Skills
Expert
Aseptic Technique Knowledge
Expert
Chat Support
Expert
Client Acquisition Skills
Expert
Client Analysis
Expert
Client Contact Skills
Expert
Client Correspondence
Expert
Client Dealing
Expert
Client Dealinng
Expert
Committed to Customer Satisfaction
Expert
Communication Skills
Intermediate
Conversation Analysis
Expert
Conversation Management
Expert
Customer Acceptance
Intermediate
Customer Acquisition Skills
Intermediate
Customer Acquisition Strategies
Expert
Customer Analysis
Expert
Customer Care Representation
Expert
Customer Commitment
Intermediate
Email List Management
Intermediate
International Client Dealing
Expert
IT Support Responsibilities
Intermediate
Knowledge of Development
Intermediate
Marketing Skills
Expert
Operations Management
Intermediate
Presentation Skills
Expert
Problem Solving Skills
Intermediate
Process Operations Handling
Intermediate
Proficiency In Vein Puncture
Expert
Receptionist Duties
Expert
Relations Management Skills
Expert
Schedule Appointment
Intermediate
SEO Engine Ranking
Expert
Spreadsheet Navigation
Expert
Team Coordination
Expert
TECEPYION=
Expert
Transaction Record Management
Expert
Typing Skills
Expert
معرفة إشارات المرور
Expert
عمليات خدمة العملاء
Languages
Intermediate Punjabi
Intermediate English
Intermediate Urdu